How can we help?

JUMP TO: FAQ | Accessibility Statement | Known Issues | For Productions

 

Frequently Asked Questions

 

Once I’ve placed my order, how do I get my tickets?

Your confirmation page indicates whether your tickets will arrive in the mail, be emailed to you or should be picked up at the box office.

 

How frequently is information on accessible shows updated?

This website is updated regularly. If you think something is missing, please contact us at theatreaccessnyc@tdf.org.

 

Do I need to arrive early?

Theatres open their doors 30 minutes before showtime. If you need assistance to your seat, please arrive promptly.

 

Where do I pick up an assistive listening device?

Both infrared listening devices and neck-loops are available free of charge at a designated booth in the lobby. A photo ID is required.

 

Can I bring my service animal?

Theatres ask to be notified in advance when a service animal will be in attendance. Contact us at theatreaccessnyc@tdf.org to let us know if you plan to bring your service animal to the theatre.

 

What is a theatre’s policy on use of ventilators, oxygen tanks and other medical devices?

Patrons are welcome to use any necessary medical devices. In order to make your visit as enjoyable as possible, please let the theatre know when you buy your tickets if you have any special seating requirements.

 

The merchandise or concession stand is not accessible to me. What do I do?

The ushers are ready, willing and able to assist you with any purchases you may need to make on-site. Just ask!

 

Is there a wheelchair accessible bathroom at the theatre?

The availability and location of accessible bathrooms are unique to each theatre. Please find this information on an individual show’s detail page.

 

How many companion seats can I order with a wheelchair location?

Patrons utilizing a wheelchair may purchase up to three companion seats next to the removable wheelchair seat, based on availability. Additional tickets, up to the stated ticket limit, can be purchased in an area as close as possible to the other seats.

 

Which Broadway theatres have elevators?

Theatres with elevators include the Circle in the Square, Gershwin, Hudson, Lyric, Marquis, Minskoff, New Amsterdam, Palace, Samuel J. Friedman, Stephen Sondheim, Todd Haimes and Vivian Beaumont. NOTE: Not all elevators go to all levels. Please consult the show detail pages for more info.

 

If I’m attending an audio described performance, where do I pick up my listening device?

If you purchase tickets to an audio described performance, you will receive an email with details and instructions prior to the performance.

 

Will large-print programs be available?

Theatres are unable to provide large-print programs at this time.

 

Are support materials available for autism-friendly performances?

Yes, once you’ve purchased tickets to an autism-friendly performance you will receive an email with a link to a show guide as well as a character guide. Fidgets, headphones, quiet areas, activity areas and specialists are always on-site for these performances.

 

I still have questions.

Contact us at theatreaccessnyc@tdf.org.

 

---

 

ACCESSIBILITY STATEMENT for THEATRE ACCESS NYC

We want everyone who visits the Theatre Access website to feel welcome and find the experience rewarding.

What are we doing?
To help us make the Theatre Access website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as the target for the Theatre Access website.

How are we doing?
We've worked hard on the Theatre Access website and believe we've achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please get in touch.

Let us know what you think.

If you enjoyed using the Theatre Access website, or if you had trouble with any part of it, please get in touch.

We'd like to hear from you in any of the following ways:

- email us at theatreaccessnyc@tdf.org
- call us at 212.912.9770

 

---

 

Known Issues

Last Updated: November 27, 2017

1. On mobile, dates chosen using the calendar are sometimes not announced in voiceover
2. Some buttons appear out of alignment on iOS and iPad devices
3. Skip to Content link is not discoverable to keyboard users

 

---

For Productions

I have found errors. 
If you find mistakes or omissions, please email theatreaccessnyc@tdf.org.

I would like to make updates to our access information. 
If you would like to update access information, please email theatreaccessnyc@tdf.org.

The images for my show are incorrect.
If you would like to change the graphics associated with a production, please email the correct images to theatreaccessnyc@tdf.org. Please note the following file size requirements:

        Banner images are 1170px wide with a dynamic height. 450px in height is preferred.
        Home page graphics are sized at 700px by 440px.

My show description needs updating.
If you would like to change the show description, please send corrections to listings@tdf.org.